Refund Policy

Returns & Exchanges


Return policy (Online ONLY. The store return policy could be different.)

  • Merchandise must be returned to us (arrive at our office) within 20 days of delivery to the customer.
  • Merchandise must be in its original condition, without fragrance and make-up residue, unworn and unwashed any gifted items must be returned. .
  • We will send you an email to notify you that we have received your returned item.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  • Any sale item and special price can not be return and exchange.
  • All accessories(sunglasses, bags, jewelry, headbands, hats, underwear, hosiery, belts, footwear, socks and bodysuits) cannot be return and exchange. 


  • We don't offer an exchange for orders. If you would like a different size or color, please return your unwanted item for a refund and place a new order.

Return mailing address

         To return your product, you should mail your product to us.

         To : The Heejay
         1737 Fullerton Rd. Unit #B, Rowland Heights, CA ,US ,91748

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.